Our operations department manages, amongst others, the implementation of our ISO 9001:2015, ISO 14001: 2015 and ISO 45001:2018 standards as well as carries out ad-hoc relevant training, inspection and incident investigation.
As part of our staff training as managed by our administrative and human resources department, our employees are required to undergo various training with regards to service quality and workplace safety within three months from the date of employment.
Our site supervisors and foremen are also responsible for checking that our employees have complied with our procedures and guidelines regarding workplace safety and quality control during the course of the work on site.
In the event that a written complaint is received, we will record the complaint and detail any remedial/corrective steps taken and forward the same to the operations manager responsible. Having regard to the nature of the complaint i.e. whether it is regarding quality of services or other environmental, health or safety issues, the operations manager shall decide on the appropriate responses or follow-up measures to take, oversee its implementation and follow-up with the customer accordingly.
We also arrange for our employees to attend external courses conducted by organisations such as the BCA, which include workplace safety courses, quality assurance courses and risk management courses.
Generally, they are required to attend trainings, from time to time, relating to our quality, environmental, health and safety policies, and courses required by the National Environment Agency ("NEA"), Building and Construction Authority of Singapore ("BCA") and Ministry of Manpower of Singapore ("MOM").
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